Responsible Gaming at beatjili — Tools, Limits & Support

Our Approach

Our Commitment to Safe Play

beatjili was built with Bangladeshi players in mind — a platform that combines the excitement of live casino games, cricket betting, and instant-win slots with a genuine, unwavering commitment to player welfare. We recognise that for a small number of people, gambling can transition from a leisure activity into something that negatively affects their finances, relationships, and mental health. Our Responsible Gaming programme exists precisely to identify those situations early and to put the right tools in the hands of every player.

Every feature on beatjili — from the deposit flow to the game lobby — has been designed with safeguards in mind. We are committed to providing clear, honest information about the odds of winning, enforcing strict age verification for all new accounts, and making it easy — not difficult — to set limits, take a break, or exit the platform entirely if that is what a player needs.

We ask all players to treat the following as core principles whenever they engage with beatjili:

• Gambling is entertainment, not a way to make money or recover financial losses.
• Never gamble with money that is set aside for essential expenses — rent, food, utilities, education, or family needs.
• Never chase losses. If you are on a losing streak, take a break rather than increasing your stakes to recover.
• Set a budget before every session and stick to it regardless of the outcome.
• Keep track of the time you spend on the Platform — it is easy to lose track, especially on mobile.
• If gambling stops being fun, reach out. Our support team is available around the clock at support@beatjili.

Clause 1

Age Restriction — 18+ Policy

Every new account on beatjili requires the submission of a date of birth at registration. Where we have any doubt about a player's age — including where gameplay patterns are inconsistent with an adult account, or where a third party raises a concern — we will suspend the account and request formal identity documentation before it can be reactivated.

Acceptable identity documents for age verification in Bangladesh include:

• National Identity Card (NID) — issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Driving licence with a visible date of birth
• Birth registration certificate (for players who do not yet hold an NID)

Any player found to be under 18 will have their account permanently closed and all deposits refunded. Winnings accumulated during underage play are not eligible for withdrawal. If you are a parent or guardian and believe a minor has opened an account on beatjili using your device or payment method, contact us immediately at support@beatjili with the subject line "Underage Account Report". We will treat all such reports as high-priority and act within 24 hours Bangladesh Standard Time (BST, UTC+6).

Clause 2

Deposit Limits

One of the most effective tools for staying in control of your gambling spend is a deposit limit. beatjili allows every player to set a cap on how much money they can deposit into their account over a defined rolling period. Once a limit is active, the Platform will automatically decline any deposit attempt that would exceed it — regardless of the payment method used, whether bKash, Nagad, Rocket, or Upay.

Available Limit Periods

Limit Type	Rolling Period	Minimum (৳)	Notes
Daily Deposit Limit	24 hours (rolling)	৳100	Resets every 24 hours from the time the limit was set.
Weekly Deposit Limit	7 days (rolling)	৳500	Resets on a 7-day rolling basis from the activation date.
Monthly Deposit Limit	30 days (rolling)	৳1,000	Best suited to players who budget on a monthly salary cycle.

Increasing or Removing a Limit

beatjili applies a mandatory cooling-off period before any increase to an existing deposit limit takes effect. This delay is intentional — it gives you time to reflect on your decision rather than acting on impulse in the heat of a session. The cooling-off periods are as follows:

• Daily limit increase: 24-hour delay before the higher limit activates.
• Weekly limit increase: 7-day delay before the higher limit activates.
• Monthly limit increase: 30-day delay before the higher limit activates.

Decreasing a deposit limit, by contrast, takes effect immediately. You can lower your limit at any time with no waiting period — this is by design, to ensure that protective decisions are never impeded.

How to Set Your Deposit Limit

Clause 3

Time-Out & Session Controls

Sometimes the most useful responsible gaming tool is simply a structured pause. beatjili's time-out feature allows you to temporarily suspend your account for a defined period, giving you space to reset without committing to a permanent exit from the platform. Time-out is designed for players who feel that gambling is beginning to take up too much of their time or mental bandwidth but who do not feel they need a full self-exclusion.

Time-Out Options

Time-Out Duration	Account Status During Period	Can Be Ended Early?
24 Hours	Login disabled; balance preserved	No — minimum full duration applies
1 Week	Login disabled; balance preserved	No — minimum full duration applies
1 Month	Login disabled; balance preserved	No — minimum full duration applies
3 Months	Login disabled; balance preserved	No — minimum full duration applies

During a time-out, your account balance remains intact and no pending withdrawals are cancelled. When the time-out period expires, your account automatically reactivates — there is no need to contact support to resume playing. If your time-out has expired but you do not feel ready to return, you can immediately set a further time-out or escalate to a full self-exclusion from within the Responsible Gaming section of your account.

Session Time Reminders

Separate from time-out, beatjili offers session time reminders — periodic on-screen notifications that appear after a set interval of continuous play (configurable from 30 minutes to 3 hours). Each reminder displays your current session duration and net win/loss position and asks whether you wish to continue. Session reminders do not lock you out of the Platform; they simply ensure that you are making a conscious, informed choice to keep playing rather than continuing on autopilot.

Loss Limits

In addition to deposit limits, beatjili allows you to set a maximum net loss threshold per day, week, or month. Once your net losses within the defined period reach the threshold you have set, your ability to place further bets or wagers is temporarily suspended until the period resets. Loss limits are applied using the same mandatory cooling-off periods as deposit limit increases — they take effect immediately when set or decreased, and any attempt to raise them is subject to a delay matching the limit period.

Clause 4

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on beatjili. When you self-exclude, your account is fully suspended for the duration you choose — you cannot log in, deposit, or place bets for the entirety of the exclusion period. Unlike a time-out, a self-exclusion cannot be lifted early under any circumstances, regardless of the reason given. This is intentional: self-exclusion is designed for players who recognise that they need a firm, unconditional boundary.

Self-Exclusion Periods

• 6 months — suitable for players experiencing a temporary period of financial stress or personal difficulty.
• 1 year — appropriate for players who recognise a recurring pattern of problematic gambling behaviour.
• 3 years — recommended for players who have sought or are currently receiving support for problem gambling.
• Permanent (Lifetime) — for players who wish to permanently and irrevocably close their beatjili account. Permanent exclusion cannot be reversed. A new account cannot be opened with the same identity or payment method.

What Happens During Self-Exclusion

How to Activate Self-Exclusion

Self-exclusion can be activated in two ways:

1. Via your account settings: Log in, go to the Responsible Gaming section, select "Self-Exclusion", choose your preferred duration, and confirm. The exclusion activates within minutes.
2. Via email: Send a message to support@beatjili with the subject line "Self-Exclusion Request", including your registered account mobile number and your chosen exclusion period. Our team will process your request within 24 hours Bangladesh Standard Time (BST, UTC+6) and send a written confirmation.

Clause 5

Problem Gambling Self-Assessment

The questions below are adapted from widely used screening tools for problem gambling. They are provided for self-reflection only — they are not a clinical diagnostic instrument, and your answers are not recorded by beatjili. If you answer "Yes" to three or more of these questions, we encourage you to speak to our support team or consult a professional counsellor.

Clause 6

Support Resources & Getting Help

beatjili encourages any player who is concerned about their gambling — or about the gambling of someone they care about — to seek support. While we are committed to providing every responsible gaming tool available on the Platform, we also recognise that some situations require professional guidance that goes beyond what an online casino can offer. The following resources are available to players across Bangladesh.

Mental Health and Counselling Support

If you are experiencing distress related to gambling — including anxiety, depression, financial stress, or relationship difficulties — speaking to a mental health professional can provide structured, evidence-based support. Counselling services are available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Your primary healthcare provider can refer you to the appropriate local service.

Talking to Someone You Trust

Sometimes the most effective first step is simply telling someone you trust — a family member, a close friend, or a colleague — that gambling has become a concern for you. This act of disclosure reduces the secrecy that often allows problem gambling to persist. You do not need to have reached a crisis point to benefit from talking about it.

Financial Counselling

If gambling has created financial difficulties — debt, missed bill payments, or pressure on household finances — a financial counsellor can help you map out a recovery plan. Services are available through many NGOs and microfinance organisations operating across Bangladesh, as well as through banks including BRAC Bank, Dutch-Bangla Bank, and City Bank, who offer financial advice services to account holders.

Kaan Pete Roi (Bangladesh)

Kaan Pete Roi is a Bangladesh-based emotional support and mental health helpline that provides confidential listening and guidance for people experiencing distress. If gambling is affecting your mental wellbeing, this service can provide a non-judgmental space to talk.

Managing Gambling as Part of a Balanced Life

For players who enjoy betting on BPL cricket, T20 World Cup matches, or spinning the reels on slots — but want to ensure it remains a healthy hobby — we recommend the following practical habits:

• Allocate a fixed monthly entertainment budget in Bangladeshi Taka (৳) for gambling — treat it like a cinema or restaurant budget, not an investment.
• Never gamble on credit or via a bKash or Nagad account that holds money earmarked for rent, utilities, or family expenses.
• Take regular breaks between sessions. The Platform will still be here tomorrow.
• Keep a written log of your deposits and withdrawals so you have an accurate, honest view of your net position over time.
• Celebrate wins proportionately — a good session is a bonus, not an expectation.

Clause 7

Contact Our Responsible Gaming Team

beatjili has a dedicated Responsible Gaming team within our broader customer support function. This team handles all requests related to deposit limits, time-out, self-exclusion, underage account reports, and problem gambling support referrals. You can reach us at any time using the contact details below.

Email: support@beatjili
(Plain text — not a clickable link. Please copy and paste into your email client. Subject line: "Responsible Gaming Request".)

Response time: All Responsible Gaming requests are treated as high-priority. We aim to acknowledge your message within 2 hours Bangladesh Standard Time (BST, UTC+6) and to provide a full response within 24 hours.

When contacting us about a Responsible Gaming matter, please include the following information to help us assist you as quickly as possible:

• Your registered mobile number on beatjili
• The specific tool or action you are requesting (e.g., "I want to set a monthly deposit limit of ৳5,000" or "I want to self-exclude for 6 months")
• Your preferred contact method for confirmation (email or on-platform message)

All Responsible Gaming communications are treated with complete confidentiality. Your request will not affect the status of your account in any negative way — there is no penalty for reaching out, and our team will never attempt to discourage you from setting limits or taking a break.

Updating This Policy

beatjili reviews its Responsible Gaming policy and toolset on a regular basis to ensure it reflects current best practice in player welfare. Material updates to the tools available — such as new limit types, new exclusion periods, or new support partnerships — will be communicated to all registered players via email. The most current version of this policy is always available at beatjili/responsible-gaming. Continued use of the Platform after any update constitutes acceptance of the revised policy.

Last reviewed: January 2026. All times referenced in this policy are Bangladesh Standard Time (BST, UTC+6). All monetary amounts are in Bangladeshi Taka (৳) unless otherwise stated.